RETURNS.
We strive to meet customer’s expectations if you don’t feel the chemistry feel free to contact us, we’re happy to help. Should you wish to return the item we offer you a 30 day returns from the day it was delivered.
homesofacompany.co.uk fully comply with the Distance Selling Act 2001 and under Consumer Contract Regulations 2003, all our products come with a one-year guarantee.
You can follow our returns policy within 30 days of item received. We can arrange to collect the item from you depending on the product (cost may incur depending on area and product size) or you can arrange your return within 30 days to us. (Buyer Pays Return Postage). For return address please contact us.
Customers have the right to arrange their own return of item back to us. Buyer pays return postage. We advise if item value is more than £50, we recommend using tracking and insurance service, we cannot guarantee that we will receive return items.
We will not be applicable to any compensation for the journey, this includes money for fuel, courier expenses, time of work and all other related matters.
With regret any assembled products or customized bespoke products are not returnable and non-refundable, only under major circumstances, we may consider a return under our managements discretion to do so with either a partial refund, subject to terms and conditions.
All returns products must be in their original packaging and disassembled. We will not accept assembled products for returns, or damages to the packaging or boxes or items in any shape or form. We will require photographic evidence before you proceed with your return.
Any items without the original box or packaging are not acceptable for returns or refunds, we will reject them immediately.
Goods received damaged where the customer was notified and signed for the goods, do not qualify for the returns policy. We advise any damaged goods to be refused immediately, or to contact us about it immediately. And we will send out replacement.
All parts, fixtures and fitting must be returned, each item is checked against its full contents sheet, should there be a missing part, fixture or fitting, the customer will be liable for costs deducted from the refund or a refund may not be given at all. If you have parts and fixtures, or fittings we advise you to arrange the return of the missing part, fixtures, or fittings to us immediately.
Please note: on all SALE items and DISCONTINUED products are unavailable for return but can always be exchanged or given credit to the same value of goods in store, should you wish to change your mind within 30 days. Subject to terms and conditions.
Returns fee may apply for collection or exchange.
CANCELLATIONS.
If for any reason after you placed an order and wish to cancel or amend the order please contact us using the contact page immediately within 24 hours of ordering or as soon as possible, however, to abide governed regulations, you have a right to change your mind and cancel order within 14 working days of receiving it (unless the product was bespoke and made to your specification).
Up to a 50% non-refundable charge will be applied to all furniture orders if it is refused upon delivery, a collection of the item for return is requested (unless the item is faulty) or the item is ordered by mistake (wrong size, wrong orientation, wrong colour, not fit through entrance or property etc).
Once the product is back in our warehouse, it will be inspected and upon successful inspection, a refund process will begin which can take up to 5-7 working days. Please read our full terms and conditions for further information.
